Exchanges and Returns

  • You should be 100% satisfied with your purchase, please contact me to discuss your concerns.

  • All unsmoked and undamaged pipes are eligible for return within 14 days of the date of purchase.

  • Please contact me to arrange for a return before sending anything back.

  • International customers should return the item(s) within 30-days of the purchase date.

  • Returned item(s) will be credited back to the original payment method or exchanged for other available pieces.  

  • iBriar does not pay for return shipping.

  • Please be aware of your local duty or tax laws. iBriar is not responsible for any such taxes and fees. 

  • No refunds will be given for items that are seized or abandoned at your local customs office. There will be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." 

  • When in doubt, please get in touch with me.

For further information, please contact me.