Exchanges and Returns

  • You should be 100% satisfied with your purchase, please contact us to discuss your concerns.

  • All unsmoked and undamaged pipes are eligible for return within 14 days of the date of purchase.

  • Please contact us to arrange a return before sending anything back.

  • International customers should return item(s) within 30-days of the purchase date

  • Returned item(s) will be credited back to the original payment method or exchanged for items in our inventory.  

  • iBriar does not pay for return shipping.

  • Unpaid local duty or tax and any return shipping fee will be subtracted from the return credit amount in case of "Refused" or "Unclaimed" shipments. 

  • No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." We reserve the right to charge a 10% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.

    We reserve the right to refuse refunds for damaged or unsalable merchandise if you refuse the package or the package is refused by customs. We reserve the right to charge a restocking fee on all other international returns where we consider the reason for return to be outside of the normal course of business.

For further information, please contact us.